Hi there,
I'm Delia
Results-driven consultant with 18+ years of expertise in Customer Care, Customer Success, and Business Strategy. I help small to mid-sized businesses design exceptional customer journeys, streamline internal processes, and deliver outstanding customer experiences that fuel growth and scalability. Recognized for boosting client retention, optimizing support operations, and developing data-driven business solutions.
What differentiates me is the ability to quickly pinpoint both strategic and operational inefficiencies and implement practical, scalable improvements. With experience spanning customer-facing functions and strategic leadership roles, I bring a unique perspective that bridges the gap between customer support, customer success, and overall business strategy.
I am an international Customer Success Speaker, Author and Consultant, awarded by International Customer Success Communities.
Top 10 EMEA Customer Success Leaders Watchlist
Top 25 Most Creative CS Leaders of 2023 & 2024 by EverAfter
Top Influencers in the CS Space in 2022 by Custify
Let’s make magic together
Learn about my services
Customer Service/ Customer Support
- Headcount analysis - roles & responsibilities
- Process optimization
- Effective communication trainings
- How to deal with difficult customers
- Negotiation & persuasive communication trainings
- Effective interdepartmental & intradepartmental collaboration
- Quality & productivity improvement strategies
Business Strategy
- Customer Journey
- Go-to-Market Strategies
- Stakeholder Relationship Management (Partners, Investors)
Customer Success
- Headcount analysis - roles & responsibilities
- Customer Journey
- Customer Success Strategy
- QBRs & Success Plans, Value realization
- CS & Sales/ Branding & Marketing/ Product/ Investor Relationship Management
- CS & Project Management
- CS & Change Management
Employee Coaching & Mentoring on:
- Non-violent communication
- Emotional regulation
- Mindset management
- Personal development
- Transferable abilities
- Team integration
- Adaptability to change
Book a Revelio Session
Free
Get clarity, quick wins, and direction for your next move in Customer Success.
Every business hides some extra potential – let’s reveal yours. Together, we’ll uncover the blind spots, the opportunities, and the patterns you can’t see from the inside.
Book an appointment with me and let’s run a discovery call in a 30-minute meeting. Walk away with one clear action to strengthen your Customer Success strategy.
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What would our first meeting look like?
The "Saying 'NO' Success Framework"
57 RON
The guide points you toward the best — tested and proven — ways to refuse client requests without endangering the collaboration or hurting your business in terms of reputation, scalability, and beyond. In business, it’s rare to do good work from the position of a “yes-man.” That strategy may work for a while, but sooner or later the consequences will show — both in relationships and in profit.
Setting boundaries isn’t difficult. First and foremost, you need to clearly define your own objective — smart, realistic, and occasionally adjustable — and let it guide your actions. Then, you need to carry out realistic and honest risk assessments, and understand what you can and cannot afford to risk at a given moment by saying “no.”
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How to deal with your customers' needs
57 RON
– COMING SOON –
A guide to increasing customer retention: from active listening to lasting results.
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The "Insightful Feedback" Framework
57 RON
– COMING SOON –
A guide to asking for and receiving relevant feedback, with tips & tricks on how to turn it into actions that increase customer retention.
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How to predict and deal with churn
57 RON
– COMING SOON –
A guide to turning churn risk into loyalty opportunities.
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How to become a Customer Success Manager
111 RON
Customer Success takes over the wheel in the customer interaction world. It’s the rising star of the labor market.
It became a trend. It’s no longer about being “customer-obsessed” but more about being “customer-oriented while balancing their satisfaction and your business scalability.” Why might Customer Success be the right next step in your career? And how does Customer Success work?
The answers to these questions and much more helpful information are available in this first part of the “Do you speak Customer Success?” series: “How to become a Customer Success Manager – A guide for your next career move”.
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Why & How to build Customer Success in your startup – Part 2
111 RON
Customer Success takes over the wheel in the customer interaction world. It’s the rising star of the labor market.
It became a trend. It’s no longer about being “customer-obsessed” but more about being “customer-oriented while balancing their satisfaction and your business scalability.” This guide targets to provide useful information for CEOs on how to innovate their business from the Customer Relationship perspective.
Details on how to position CS in front of your investors and customers, what to pay attention to in your hiring process, and many more are waiting for you in this guide
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Featured Work
- Podcasts & Talks
Ce este Customer Success si cum contribuie la succesul unei afaceri?
Thinking Made Visible Podcast
Bridging the gap: Customer Success meets Product Management
CS Talks Podcast
Developing Success Plans
SuccessHacker
Customer Success and its impact on a business
Women in Customer Success Podcast
What truly matters in Customer Success
Sessions Webinar
Delia Visan - A Masterclass in Customer Success
Bricks & Bytes Podcast
- TV & Media Appearances
Totul despre Customer Success
Arhitectura afacerilor, by Loredana Helgiu & Termene.ro – tv show
Despre Customer Success, noul must-have in business
BBS Review – Bucharest Business School’s online review
- Articles & Publications
Listen to
- New episodes every week
- Inspiring guests
- Tips& tricks, best practices and action plans for your business
YouTube
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Spotify
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Hit “Follow” and don’t miss the insightful reels posted weekly
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